My account was banned by VAC by mistake, and I can prove my innocence.
Hello, customer service or administrator, I am a loyal CSGO player. My game account has been for more than 4 years, and I have never had a history of cheating in the game. I am very proud of this.


Generally, I play games on the 5e platform, but when I occasionally log in to the official game at night and want to upgrade the official game level, the following happened! During the matching game, I could not enter the game. After restarting the computer, I successfully entered, but after a few rounds, I was prompted to VAC ban. At first I thought it was a matching server problem. But after confirmation, the system sent me a message saying that I was permanently banned, which made me very angry because I did not use any cheating methods. I am a student, but because of my passion for this game, I put a lot of my money into this game. It is impossible for me to take such a big risk to play the game. It would be great if I was the real opener and changed my account. You can also check my game video, which may be a small thing for you, but for me the money is a lot of money.


It is precisely because I love this game so much that I will appeal to you. If it is an ordinary cheater, I think it should be to re-register an account. In addition, I also understand your approach, and it is good to pick out cheating people. But I am indeed innocent


For all of the above, I hope u/Development Group, u/Administrator, u/gamemaster, @版主? Or something, I am not very sure who I should call to help me, but I want to make a few small suggestions here, which can also help all players create a fair and good game environment.


1. I understand your approach, because game cheaters are too rampant.
2. Players should be provided with a formal complaint channel, instead of telling players that “it is not helpful to look for customer service”; I think most of my post is also a dead end.
3. Since you are so hard on the picketing of VAC, you should remind players that the auxiliary programs of other games will also be misjudged by the system.
4. I think the support for Chinese services needs to be improved.
5. I can prove my innocence by myself, and I can also send you the auxiliary programs I used at the time, or screenshots. But I don’t know to whom.
6. Are the criteria for judging such a good reputation as me and your loyal users too strict?


Distressed, I hope you can give me an answer! Sincerely hope that this game has no plug-ins!