Mail-ins are on hold but will reopen May 8th.
We are sorry for any inconvenience this may cause. Once we start accepting mail-ins again please allow for an additional 3 days of wait time as the boxes sit to ensure that any viral content has died. Also, we may use disinfecting cleaners like alcohol to clean your device before repairing it, this is usually not an issue unless your machine is skinned. If you would like us to forego the cleaning please let us know in the ticket notes. We also recommend allowing a package we ship back to you to sit for 3 days before handling or opening, this is to prevent you from getting the virus from package handlers or us. Mail-ins will be processed on a first come first serve basis starting with emails we have already received. If you would like to send us a mail-in please use the link below to contact us.
If you have already shipped us a package and are still waiting on it, please let us know and we will do everything we can to get it out to you as soon as possible.
As always, feel free to contact us if you have any questions.