Mail-ins are on hold until April 5th 2020
We are sorry for any inconvenience this may cause. As we assess the situation we may choose to cancel all mail-ins until further notice. Once we start accepting mail-ins again please allow for an additional 3 days of wait time as the boxes sit to ensure that any viral content has died. Also, we may use disinfecting cleaners like alcohol to clean your device before repairing it, this is usually not an issue unless your machine is skinned. If you would like us to forego the cleaning please let us know in the ticket notes. We also recommend allowing a package we ship back to you to sit for 3 days before handling or opening, this is to prevent you from getting the virus from package handlers or us.
If you have already shipped us a package and are still waiting on it, please let us know and we will do everything we can to get it out to you as soon as possible.
As always, feel free to contact us if you have any questions.