Oh boy, LG hate!

I’ve got the V10, which also ended up getting the boot loop. They’ve supposedly fixed it in the V20 and V30, but they’ve handled the boot loop problem in those “older” phones like complete assholes.

Secondly, I bought an LG TV the week before black Friday of 2016. Its display panel died in June 2017. The warranty repairman picked it up, and had it for a month. LG would not send him authorization to get the part, and would not send him the part. They told him to purchase the panel (which both cost more than the TV did, and was not being manufactured any more). They also told ME to buy the display panel to send to the repair man.

So, more time passes, and LG has done nothing. They tell us they’re waiting on the repair man, the repair man tells us he’s done everything they’ve asked and they haven’t gotten back to him, we tell LG what he says, and LG says “Oh yeah”.

6 weeks into this process, LG sends me a survey about how I’m enjoying my TV. I get halfway through ripping them a new asshole in this survey, and it switches to questions about the machine’s wrinkle-free and ice-making features. Mother. Fucking. God. Damn it.

Eventually after 2 months, LG says that the repairman has had it for more than 15 days, and usually after 15 days, it goes straight to the returns and refund department, so they’ll send it there now and someone from that department will call within 3-5 business days.

5 business days pass, and we hear nothing. So we call them. Another hour on the phone, and we learn from a manager “Oh yeah, I see in the file it was supposed to go there. But whoever filled it out sent it to the wrong department, so it got denied and sent back a stage.”

Last week, we finally got it sorted out, and a refund approved. Got our money back from the store, and bought a different brand.

It took from June 26 until September 13 to sort a warranty repair. The repair guy is a contractor, says he has another TV with the exact same problem, and will never work with LG again.

Fuck LG customer service. Fuck LG products. Fuck LG.